FAQ

  • All cancellations require email to: info@pontoonsaloontn.com. Cancellations will not be processed over the phone.
  • Weekday rentals can be canceled 72 hours in advance of scheduled rental time with a $150 cancellation charge. All other monies will be refunded. If within 72 hour window credit is available to future weekday rental within the same season.
  • Weekend rentals can be canceled 14 days in advance of scheduled rental time with a $150 cancellation charge. All other monies will be refunded. If within a 14 day period no refund or credit.
  • If you are late to your scheduled reservation departure time, you will forfeit that time on the water. The pontoon boat must still be returned at the end of the designated rental time.

A full day rental is from 10AM to 5PM. You are welcome to arrive anytime after 9:00 AM in order to load and receive training prior to departure. 

Well not everything, if the boat is brought back with excessive trash, debris and or bodily fluids you will be charged a $150 cleaning and sanitizing fee.

You must be 25 years of age to rent the pontoon. The captain of the boat must be at least 21 years of age and show proof with a valid driver’s license at the time of boat rental. Any Tennessee resident born after January 1, 1989 must show the TWRA-issued wallet Boating Safety Education Certificate as proof of successful completion of the TWRA Boating Safety exam, out of state residents please use the below link to acquire a NASBLA approved boating safety certificate. This will be needed prior to launch.

https://www.boat-ed.com/tennessee/

You are launched with a full tank of gas, with the exception of emergencies refueling should only be done at Lock One Marina where the boat was launched. Renter is responsible for the cost of refueling for the amount of fuel used by you that day. Fuel is NOT included in your rental price.

You can go as far as you want within the boundaries of the Cumberland River Damn at Old Hickory Lake and the Ashland City Island (volley ball courts in the water)

Most Credit Card deposits can take from 2-3 business days, Debit Cards 5-7 business days (sometimes longer) to be cleared by YOUR issuing bank. This also assumes boat was returned damage-free)

We recommend bringing:

 

  • Cold drinks & water
  • Cooler with ice or call us to add a cooler with ice on your reservation.
  • Snacks
  • Towels
  • Sunscreen
  • Trash bag
  • Phone charger USB port onboard

No, dogs and other pets are not allowed on our boats.

No tow behinds are allowed, this includes any tubing, skiing, or other tow behind sports. Our lily pad that is available to rent is NOT a towable, it is meant for floating with the engine off. 

We provide enough life vest onboard for the capacity of the vessel plus two children and a throwable in case of emergency. 

People of all ages are welcome on the boat as long as they meet these requirements. Driver of the boat must be 21 years of age. To rent our pontoon you must be 25 years of age. Anyone 12 years and young must wear a life vest at all times while vessel is underway. All life vests under the age of 12 will be supplied by renter and must meet USCG standards. More information here

No, glass bottles of any kind are not allowed on the rental boats. We recommend bringing cans or plastic water bottles. 

There are no refunds for inclement weather conditions. If there are inclement weather conditions, guests can move their reservation to another day during the current season.

Inclement weather is defined by the National Weather Service as high winds, lightning, or thunder. Lock One Boat Rental will determine the weather safety at or near Rock Harbor Marina. If the weather turns severe while you are on the water, seek shelter immediately in a safe place or protected shoreline where you can anchor the boat or away from harm.

Our Marina is located on the fuel dock side of Rock Harbor Marine. The address is 525 Basswood Dr. Please note the address will take you to the head office of Rock Harbor but to access our rentals you’ll need to follow the instructions in your confirmation email. Do not exit your rideshare / car unless you see our signs at the gate.

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